Privacy Policy

Taiba Jewellers LLC operates this website and store, including all related content, features, tools, and services (the "Services"), to give you a smooth and trustworthy shopping experience. Our Services are powered by Shopify, which helps us run the store behind the scenes. This Privacy Policy explains what personal information we collect, how we use it, and how we handle it when you visit our site, make a purchase, or otherwise get in touch with us. If anything here conflicts with our Terms of Service, this Privacy Policy takes priority when it comes to how your personal information is handled.

Please take a moment to read through this. By using our website or Services, you're confirming that you understand how we collect, use, and share your information as described below.

PERSONAL INFORMATION WE COLLECT

"Personal information" means anything that identifies you or could reasonably be linked back to you. It doesn't include anonymous or de-identified data. Depending on how you use our site, we may collect:

• Contact details: your name, address, phone number, and email address
• Financial information: payment card details, transaction records, and payment confirmations
• Account information: username, password, preferences, and settings
• Transaction information: items you view, save, or purchase, plus your order and return history
• Communications: anything you tell us directly, like a customer support message
• Device information: your IP address, browser, and other technical identifiers
• Usage information: how you interact with and navigate our site

WHERE THIS INFORMATION COMES FROM

• Directly from you: when you create an account, place an order, or message us
• Automatically: through cookies and similar tools as you browse our site
• From our service providers: including Shopify and other partners who help us run the store
• From other third parties we work with

HOW WE USE YOUR INFORMATION

• To run and improve the Services: processing payments, fulfilling and shipping orders, managing your account, handling returns and exchanges, and personalising your shopping experience
• Marketing: sending promotional messages or showing you relevant ads, based on things like items you've browsed or added to your cart (you can opt out any time)
• Security and fraud prevention: verifying your identity, protecting your account, and spotting suspicious activity. You're responsible for keeping your login details private
• Customer support: responding to your questions and maintaining our relationship with you
• Legal compliance: meeting our obligations under UAE law, or responding to valid legal requests

HOW WE SHARE YOUR INFORMATION

We don't sell your data. We may share it in these situations:

• With Shopify and other trusted vendors who help us operate — payment processing, shipping, customer support, and data storage
• With marketing partners, if you've consented to that kind of advertising
• When you ask us to — for example, sharing your address with a courier for delivery
• Within our own business, if relevant
• If required by law, or as part of a business transaction like a merger

OUR RELATIONSHIP WITH SHOPIFY

Our store runs on Shopify, meaning Shopify also processes some of your information to help us operate and improve the site. Your data may be shared with Shopify and, in some cases, transferred outside the UAE as part of that relationship. Shopify has its own privacy practices — you can read more in Shopify's Consumer Privacy Policy, and where applicable, exercise your rights directly through Shopify's Privacy Portal.

THIRD-PARTY LINKS

Our site may link out to other websites we don't control. We're not responsible for their privacy practices, so we'd recommend reviewing their policies separately before sharing any information with them.

CHILDREN'S PRIVACY

Our Services aren't intended for children, and we don't knowingly collect personal information from anyone under the legal age of majority. If you're a parent or guardian and believe your child has shared information with us, please contact us and we'll remove it.

HOW WE PROTECT AND KEEP YOUR INFORMATION

We take reasonable steps to protect your data, but no system is 100% secure — we'd recommend avoiding sending sensitive information through unsecured channels. We keep your information only as long as we need it — to maintain your account, fulfil orders, meet legal obligations, or resolve disputes.

YOUR RIGHTS

Depending on where you're located, you may have the right to:

• Access the personal information we hold about you
• Correct anything inaccurate
• Delete your information
• Receive a copy of your data, or have it transferred elsewhere
• Opt out of marketing communications at any time — just use the unsubscribe link in our emails

To exercise any of these, just reach out using the contact details below. We may need to verify your identity first.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted here with a new "Last updated" date.

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CONTACT US

If you have questions about this Privacy Policy or want to exercise any of your rights, reach out to us:

TAIBA JEWELLERS King Faisal St – opposite Al-Madinah Police Station – Al Riqqah – Emirate of Umm Al Quwain – United Arab Emirates
Phone: +971 52 900 6961
TRN: 100256075100003

For the purposes of applicable data protection laws, Taiba Jewellers LLC is the data controller of your personal information.