TAIBA JEWELLERS

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King Faisal St, opposite Al-Madinah Police Station, Al Riqqah, Umm Al Quwain, UAE

Refund & Return Policy

Every piece that leaves Taiba Jewellers is made with care, and we want you to feel just as confident after your purchase as you did the moment you ordered it. This page walks you through how cancellations, returns, refunds, and repairs work with us, so there are no surprises.

Please read through it before you order — and feel free to reach out if anything is unclear.

Good to know: Not everything shown on our site or in the showroom is sitting on a shelf ready to go. Many pieces are made once you order them, which is part of what lets us offer such a wide range.

Changing Your Mind: Cancellations

Orders can be cancelled free of charge within the first 24 hours of confirmation.

Past that point, we're usually unable to cancel, especially once:

  • Your piece is custom-made or built to order
  • Production has started on an item that wasn't already sitting in stock

Returning a Ready-Made Piece

If you've bought something ready-made — not customised or made specifically for you — you can request a return under these conditions:

  • Reach out within 7 days of the delivery date
  • The piece hasn't been worn or used, and comes back in its original packaging
  • After we inspect it, an approved return can only be exchanged for another ready-made item

A few things fall outside what we can take back:

  • Anything customised or made to order
  • Pieces produced specifically for your request, even if the design is one we normally stock
  • Items that were resized or altered at your request
  • Anything showing damage from misuse or careless handling
Before you buy: Thinking a return might be on the cards? Message us first so we can confirm the piece you're eyeing actually qualifies.

How Returns Work

Starting a return is simple:

  1. Message us on +971 52 900 6961 with the details tied to your order
  2. Tell us your order number, which piece it is, and why you'd like to return it
  3. Wait for our go-ahead before sending it back or dropping it at the showroom

Return shipping is on you, unless the mix-up was our mistake — wrong item, damaged piece, that sort of thing.

If we try reaching you three times, or 48 hours pass with no response after we confirm the return, we may have to close the request.

Getting Your Money Back

Refunds only apply to ready-made pieces that come back within the return window and get our approval.

Here's what happens once we receive your item:

  • We'll let you know whether the refund is approved
  • Approved refunds go back to the card or account you originally paid with
  • Give it up to 7 business days to show up

Still don't see it after that?

  • Check in with your bank first
  • Then give us a call at +971 52 900 6961 and we'll dig into it

Our Six-Month Warranty

Every piece you buy from us is backed by a six-month warranty starting the day it's delivered.

That covers:

  • Everyday wear and tear — think loose stones or a clasp that's given out
  • Your first repair under warranty, free of charge

What it won't cover:

  • Damage from misuse or neglect
  • Work done by someone outside our team
  • Damage on customised pieces that goes beyond normal wear

Once the six months are up, we can still help — repairs are just billed at that point. We'll always look the piece over and quote you before doing any work, and shipping is on you unless we've agreed otherwise.

Getting a Piece Resized

We do offer resizing, and the cost depends on how involved the job is and how the piece is designed.

  • A few designs — intricate or mosaic-style pieces especially — can't be resized at all
  • Best to check with us before ordering if sizing might be a concern

Get in Touch

TAIBA JEWELLERS King Faisal St, opposite Al-Madinah Police Station, Al Riqqah, Umm Al Quwain, UAE
Phone: +971 52 900 6961

One last thing: Seeing a piece online or in the showroom doesn't always mean it's in stock and ready to ship — it often just means we're able to make it for you.